Absolutely terrible to work with. I called a couple weeks before a planned trip to do house hunting in the area. Had already done some research and provided a list of a dozen or so houses we were interested in seeing that were currently on the market. Did absolutely nothing with it except try and tell me that some were not available, when they had just been posted on zillow a few days before. She said she would help set up showings and when I checked in a couple days before arriving in the area, informed me that nothing had been scheduled. Ended up having to arrange everything myself. The only reason I could figure is that several of the properties I was interested in were not houses managed by her. All my past experiences with property managers has been great, where they are willing to help you find a place to live, even if the property is not one they are managing. Not the case here. If you are using Coldwell Banker your property management company, and Esther is your property manager, you may wish to reconsider.